#MVGasFire: Understanding the Gas Restoration Process

Lawrence Emergency Fund Donations
Donations for the September 13th fire victims are currently being made to the Lawrence Emergency Fund. Once the new Greater Lawrence Disaster Relief Fund is formally activated, the donations will be combined. Both funds will support the work of meeting the needs of people affected in the communities of Lawrence, Andover and North Andover.
Columbia Gas Community Claims and Resource Center, 09/19-09/22, for residents and businesses affected by the gas disaster. A town staff member will also be present to answer non-claim related questions.
The Center will be located at:
First and Main Plaza (the space adjacent to CVS)
115 Main Street
North Andover, MA 01845
Wednesday, September 19 - Friday, September  21 from 12:00PM-8:00PM
Saturday, September 22 from 9:00AM-5:00PM. 

Here is an updated summary of what you should know to date:  

  • All homes are cleared for return. 
  • Electric Power is returned to all but a few households.
  • If your gas service is turned on, you may use it. (This is true for Non-Impacted and Impacted Streets.)
  • North Andover YMCA has gas and is open for all residents for hot showers or to workout. You do not need to be a member.


  • If your gas service is turned off, DO NOT turn it on yourself under any circumstances. Only the gas company may turn on gas service!
  • The gas company has identified two restoration categories for homes with shut off gas service: 


  • Non-Impacted
    • Most homes in the Non-Impacted category have been restored.
    • Please call 1-866-388-3239 to schedule restoration.
    • You are encouraged to tape your contact number to your door.


  • Impacted (Click Here to See if Your Home is on an Impacted Street.)
    • Homes in the Impacted category may not be restored for an extended period of time.
      • The details of Phase 2, which is the work required to restore gas service to those homes/businesses in the impacted area, has not been formalized. The town has chosen not speculate or comment on any of the specifics until we formally hear from @EversourceMA
    • You may still call 1-866-388-3239 to schedule restoration.
    • You are still encouraged to tape your contact number to your door.
Be Safe
  • Call 911 immediately if you smell gas or encounter any other emergency situation.
  • Do not turn on or attempt to turn on your gas service. It does not matter who turned your gas service off. If your gas service is off, do not turn it on yourself. Only the gas company is allowed to turn on your gas service. If you have not already done so, call the hotline number for service restoration: 1-866-388-3239.
  • Ensure that all smoke and carbon monoxide detectors are working properly. Test and check batteries or power supply.
  • Inspect all heating, hot water, and gas appliances in your home. If you observe or suspect any damage to these systems, call a licensed electrician to evaluate and repair. Make sure to photograph and catalog any damage in case you need to file a claim. The Recovery Resource Center may be able to help.
  • If your gas service is turned on, you may use your gas service only after inspecting your house. If in doubt, call 1-866-388-3239. If in doubt, go without until a professional can confirm it is safe.
Be Informed
  • Information during this emergency continues to develop. There are steps you can take to ensure you are updated.
  • Follow the Town of North Andover at northandoverma.gov/connect
  • There are many ways you can follow North Andover. Twitter will give you the most frequent and the greatest amount of real time information.
  • There are several other Twitter accounts with relevant information including : @NoAndoverPolice | @MassEMA | @MassGovernor
  • Search for #MVGasFire It will also give you recent news on Twitter.
  • Visit northandoverma.gov/emergency Create or update your Smart911 profile and get the mobile app. This will ensure you get critical North Andover Emergency Alerts no matter where you are.
  • Check northandoverma.gov and social media often. The situation continues to develop.
Be Patient
  • Restoration is in progress. Please understand it will take time. Eversource is working to restore gas service throughout the town to those in the impacted area and in the other areas where the service was shut off by the resident or someone else. Given the extraordinary number of restorations, this will take some time.
  • We understand. We appreciate the inconvenience caused by the delay in restoring service and are working diligently to return service to all as safely and quickly as possible.
  • We appreciate your patience. We pledge to do all in our power to inform you of progress and critical information as it becomes available.