The North Andover Fire Department is a full-service organization. The operational staff consists of 4 units, 2 stations with 2 Shift Lieutenants and 11 firefighters per unit working a 24-hour shift on a rotational schedule to average a 42-hour each week. All shifts start at 8:00 am and leave the following morning at 8:00 am. All personnel are subject to emergency callback to maintain emergency staffing. The operational staff is required to maintain skills in Emergency Medical Care, Firefighting, Hazardous Materials and Technical Rescue Operations and be ready to use these skills at a moment’s notice 24 hours each and every day.

The shift lieutenants report to the Deputy Chief.  Each lieutenant has ancillary duties as well as line responsibilities. They are required to maintain shift records, meet and greet the public, command emergency operations on a daily basis, to provide for a safe work environment for the Firefighter/Emergency Medical Technicians and protect the residents and visitors of the Town of North Andover.

The eleven Firefighters per shift are responsible for the routine care of all the equipment, and to maintain a high level of readiness for any incident. They clean, inspect, repair and test all department resources to ensure a safe and efficient work environment. They train in all aspects of the job. Other responsibilities include building maintenance, emergency medical supplies, hand tools, Scott SCBA, small engines and power tools.

The fire department responds to an average 4,500 emergency call annually. These calls include requests for medical aid, fire suppression, motor vehicle accidents, brush fires, carbon monoxide calls, electrical problems, gasoline spills and service calls (home lockouts, water problems, lift assists, strange smells and odors). Whenever a customer calls, we will do everything possible to help with their situation.