North Andover Fire Department Customer Satisfaction Survey

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Please help our department serve you better by completing this customer service survey. Thank you.

Date of Service

YYYY

What contact did you have with North Andover Fire Department?

Fire

Ambulance

Fire Prevention/Inspection

Other

If other, please specify.

Were our personnel polite and courteous?

5 - Extremely polite

4 - Very polite

3 - Moderately polite

2 - Slightly polite

1 - Not at all polite

Clear selection

How professional were our personnel that answered your call for service?

5 - Extremely professional

4 - Very professional

3 - Moderately professional

2 - Slightly professional

1 - Not at all professional

Clear selection

How responsive were our personnel to your needs?

5 - Extremely responsive

4 - Very responsive

3 - Moderately responsive

2 - Slightly responsive

1 - Not at all responsive

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How knowledgeable and competent was our personnel?

5 - Extremely competent

4 - Very competent

3 - Moderately competent

2 - Slightly competent

1 - Not at all competent

Clear selection

How well did our personnel explain their actions?

5 - Extremely well

4 - Very well

3 - Moderately well

2 - Slightly well

1 - Not at all well

N/A

Clear selection

Overall how satisfied are you with the response and the personnel at the North Andover Fire Department?

5 - Extremely satisfied

4 - Very satisfied

3 - Moderately satisfied

2 - Slightly satisfied

1 - Not at all satisfied

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If any Fire Department personnel were especially helpful, please let us know who and how they were helpful.

Comments:

Please feel free to share any information you feel would be important for us to know.

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